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How do I remove pencil marks from a white marble stair?

Pencil marks can frequently be removed simply by erasing them with a pencil eraser. If the eraser trick does not work, then a poultice of denatured alcohol and a poultice powder will need to be applied. Apply the poultice and allow it to sit... Read More

My granite floor appears to be developing cracks beneath its surface. These cracks do not go all the way through the tile, but can be seen only in a bright light and only at certain angles. It almost looks as if they’re cracking from the bottom

The condition you are describing is called compression cracking. It is caused by movement of the substrate to which the granite is attached. If the granite tile is set over a plywood floor supported by joists, movement in the floor may be responsible... Read More

We have been in our new house for three months and are starting to see cracks developing in the marble floor. The contractor told us these were “settling cracks.” Will this continue to be a problem? Can the cracks be repaired, or should we replace th

Settling cracks are common in newly constructed homes. These cracks may continue to develop for over a year. I would suggest replacing the tiles after approximately one year, or until the settling subsides. Be sure to purchase extra tiles—and... Read More

Here is a question I am asked quite frequently. “My dog is not yet housebroken, and is constantly urinating on my marble floor. I’ve found that I can clean off the urine without staining, but a dull area is left afterwards. Also, how can I elim

Let your customer know that urine contains acid which will etch the marble surface. As for the odor, pet shops and supermarkets carry several products which use enzymes to destroy the odor of urine. Follow the manufacturer’s directions... Read More

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